Support Engineer

Wer wir sind

EPAM Systems ist ein führender Anbieter von digitaler Ingenieurskunst, Cloud- und KI-gestützten Transformationsdiensten sowie ein wichtiger Partner für Unternehmens- und Erfahrungskonsultationen für globale Unternehmen und Startups.

Responsibilities

• Diagnose and resolve hardware issues including laptops, docking stations, monitors, peripherals, printers and mobile devices
• Perform physical device swaps, diagnostics and coordinate warranty dispatch with the vendor (Lenovo preferred)
• Execute local network troubleshooting such as port patching, Wi-Fi signal issues and AV/VC equipment checks
• Support server room walk-throughs when requested (cable checks, hard drive swaps, visual inspections)
• Deliver executive-level support for local offices, including VIP and boardroom meetings
• Manage staging of new devices: receive, unbox, asset-tag, enroll via Intune/Autopilot and prepare for user handoff
• Coordinate device decommissioning, secure wiping and end-of-life processes
• Maintain local device stock and spares inventory and coordinate replenishment with Workplace team
• Act as first responder for meeting room technology issues and support traders with telephony setups where needed
• Assist users with daily application problems and general troubleshooting

Requirements

• 2–5 years of experience providing deskside or field IT support
• Strong hardware troubleshooting skills for laptops (Lenovo preferred), docking stations, printers, mobile devices and AV/VC setups
• Working knowledge of Windows 10/11, Intune/Autopilot enrollment and Microsoft 365 applications
• Ability to work with physical infrastructure including unpacking, racking, cable management and equipment logistics
• Strong interpersonal and communication skills for user-facing support in walk-up environments
• Professional fluency in English and B2+ German skill

Fähigkeiten

ICT

Gehaltsspanne

Auf Anfrage

Dieser Arbeitgeber nennt die Gehaltsspanne im ersten Gespräch.