IT Support Engineer
Zürich · AI research and software · Public Benefit Corporation · 2.5k+ · Englisch
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Key responsibilities
- Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
- Handle escalations that need cross-team coordination
- Join an on-call rotation for urgent issues outside business hours
- Provide hands-on support for user technology, AV systems, conference rooms, and printers
- Communicate clearly with users at every technical level
- Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles
- Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
- Help streamline onboarding and other high-volume operations as we scale
- Contribute to automation efforts
- Maintain and improve device management, identity, and access systems
- Write scripts (Bash, Python) to automate repetitive tasks
Minimum qualifications
- Hands-on IT support experience, ideally in a fast-paced environment
- Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
- Experience with Google Workspace administration
- Experience with Slack administration, including workspace management, permissions, and troubleshooting
- Experience supporting and administering other SaaS tools
- Understanding of identity and access fundamentals: SSO, MFA, directory services
- Familiarity with MDM fundamentals and endpoint management concepts
- Basic scripting (Bash or Python) for automation
- Strong troubleshooting skills, with a methodical and persistent approach
- Clear communicator who enjoys helping people solve problems
- Take ownership of problems and follow through until they're resolved
Fähigkeiten
Python
ICT
Security
GitHub
BashGehaltsspanne
Auf AnfrageDieser Arbeitgeber nennt die Gehaltsspanne im ersten Gespräch.
Kontakt
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.
